Cyrock One Travel
Refund Policy

Cyrock One Travel is a trading name of Cyrock One Limited, a company registered in Mauritius, number 206491. Please review this Refund Policy carefully, as it outlines the terms and conditions related to refunds for hotel bookings made through Cyrock One Travel's online services.

Refund Eligibility

Refunds are processed based on the terms outlined at the time of booking. All cancellations and refund requests must comply with the specific hotel's cancellation policy, which is clearly stated during the booking process. If eligible, refunds will be issued as per the following conditions:

  1. Cancellation Window

    • Refund eligibility depends on the hotel's cancellation window. Some bookings may offer free cancellations within a specified period, while others may be non-refundable.
    • If you cancel within the free cancellation window, you will be eligible for a full refund.
    • If you cancel outside this window, partial or no refund may apply, depending on the hotel's policy.

  2. Non-Refundable Bookings

    Certain hotel bookings are marked as non-refundable. In such cases, no refunds will be issued regardless of cancellation timing.

  3. Special Circumstances

    Refunds due to special circumstances, such as emergencies or unforeseen events, will be subject to the hotel's discretion. Cyrock One Travel will assist in liaising with the hotel, but cannot guarantee any refund unless approved by the hotel.

  4. Processing Time

    Once a refund is approved, it may take up to 14 business days to process, depending on the payment method and bank handling times.

  5. Third-Party Fees

    Any third-party service fees, including booking and processing fees, are non-refundable. Refunds will be issued for the cost of the hotel room only, minus applicable deductions if outside the free cancellation window.

  6. ayment Disputes

    In case of a dispute over a charge, customers must contact Cyrock One Travel within 14 days of the booking date. Dispute resolution will be based on the hotel's policy and evidence of communication.

How to Request a Refund

To request a refund, please contact Cyrock One Travel customer service with your booking details. You must include:

  • Booking reference number
  • The name under which the reservation was made
  • The reason for the cancellation or refund request

Modifications to this Policy

Cyrock One Travel reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will apply to future bookings. The policy in place at the time of booking will apply to that specific reservation.

For further assistance, please reach out to our support team via email or phone.